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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 7:00PM
    Tue 8:00AM - 7:00PM
  • Wed 8:00AM - 7:00PM
    Thu 8:00AM - 7:00PM
  • Fri 8:00AM - 7:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Micah A.

    This has been my inlaws family's mechanic for years and through their recommendation I took my vehicle to them. I had a good experience with this company taking my vehicle to them. They have fair and competitive pricing for their services. We worked out a plan to address upcoming maintenance done on my vehicle. Without going into much detail they were very honest with me, I commend them for their honesty. Marty and Kim up front were great to work with. I highly recommend anyone to bring their vehicle to them. I will be using their services in the future.


  • -Joe P.

    Friendly, professional, fair price. Car was ready exactly when they said it would be. I will definitely be returning. Thank you!


  • -Wyatt S.

    I have had the best experience I could've asked for. They have made sure all of my expenses have been covered by insurance. I was hit head on by a cop, when you get hit by the city they make you pay up front and they reimburse you. For the first month I had a rental car from enterprise and insurance stuck me with a $600 bill on top of what they covered so I got rid of my rental and went with a rental from Tim's its not a 2019 but it is completely covered by Tim's and is a reliable car that has gotten me to and from work and all my errands. With all of the work done to my car insurance should have totaled it but I can't even tell my car was in a accident. Through out this whole endeavor I have felt like Tim's had my best interest at heart and didn't let insurance make me go with used parts like they were telling me I had to go with when I was going to go with the "preferred shop" they told me to go with.


  • -Kenny D.

    I have been doing business with Tim's Auto for the last 10 years. I have a Construction company with as many as 6 trucks and 3 trailers called Douglas Construction. Tim has been doing the Maintenance and repairs on all my trucks and trailers as well as my personal vehicles for the last 10 years. The service is excellent and in most all cases Tim goes and picks up my trucks if they broke down in the field. I am totally confident in there Mechanics and there ability to keep my vehicles driving safely. I and my friends have also bought vehicles from Tim's, and even picked them out at auctions, through Tim's Auto. Tim himself has become a friend as well as a business associate over the years. Personally I wouldn't Take my vehicles any where else.


  • -Joyce B.

    It's a pleasure to have your car serviced by honest and knowledgeable mechanics who stand behind their work. I feel great having these guys as my service techs!


  • -Anita F.

    Great guys, they go out of their way to be helpful.


  • -Holly D.

    Been a customer of Tim's for over 20 years. Buy my cars here and would not consider going anywhere else for tires, tune-ups, oil changes, body work or anything else to do with my car.


  • -Mark F.

    Always great service. They stand behind the work they do, haven't had any problems in the 15 years plus years I have been having my vehicles repaired there.

Call us for service: 503-656-0600

AAA (American Automobile Association)
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