5

Honest and thorough.

Thank you Chad, we make every effort. Thanks for entrusting us with your vehicle. We look forward to serving you again soon.

- Tim's Automotive Repair and Sales
5

I've been coming here since I was a teenager, my grandma has also been a long time customer. Tim and his crew always goes out of the way to take care of me. I feel like they're my second family! I can trust and come to them when I am in need.

5

I have read some of the negative reviews here, and I think there is a theme to them that I would like to clarify. I have been a customer of Tim's since 2012. I really like his business model, which I view as follows: They offer an oil punch card at a good price (8 oil changes for $100.00), and when you take your vehicle for an oil change, they take up to 60 minutes to do a complete safety check on your vehicle. At this time, they will do other routine maintenance (for free) such as rotate your tires (if you ask), and fill up your windshield fluid. Upon completion of the vehicle check, you will receive an itemized list of upcoming repairs, such as "front brake pads 50% worn". Kim will explain what work needs done 'urgently', or what 'can wait', and likely time frame for upcoming repairs before negatively impacting your vehicle. If you have further questions or concerns, Tim is usually available to come and explain personally. To this end, there have been times when I need no work done on my vehicle, other times, there is an issue that needs work done ASAP (and Tim will explain what the risk is if I delay work too long), other times, I know the work that will need done within the next 12-18 months and I can save up and be prepared. I also know what the safety status of my vehicle is. Other services that Tim offers: getting quotes for new or good used tires, changing your windshield wipers or getting your re registration done. To wit, I have bought tires elsewhere, and they were not better quality for the cost than what Tim's staff found for me the following time. Over the past 5 years, my vehicle has aged from 110, 000 to 180, 000 miles under the maintenance of Tim's automotive and it has not broken down once. Customer loyalty is inherent in Tim's business model, and any time I have taken issue with price, my concerns have been heard, and options or alternatives offered. It seems to me, that negative reviewers here do not understand Tim's business model and the value of his safety inspections. This said, I do always look at the list of repairs and ask several questions, such as "what needs doing as a priority, and what is the time frame for this work needing to be done?". If Tim's staff are not clarifying the list of work without being asked, perhaps they should consider doing so as a best practice model. Tim's always breaks down the cost of parts and the cost of labor. Labor cost per hour and parts can be easily compared on line, as can length of labor for any particular repair. I regard Tim's Automotive as pretty standard in this regard.

Hey Jo, Thanks for taking time to leave us a great review. We have a new program that will help with prioritizing maintenance on and itemized sheet. We can even enter any information into the computer of service you have had done any where else so it become more accurate. We are getting trained and hope to have it up and running by the new year. I think the customers will really appreciate it. Again we appreciate you leaving us a great review and always strive to be upfront and honest! We look forward to seeing you at your next appointment.

- Tim's Automotive Repair and Sales
5

Have taken care of me for over 20 years.

Hey L Wood, Thanks for leaving us a 5 star review. Look forward to seeing you soon!

- Tim's Automotive Repair and Sales
5

I have taken my car & truck to Tim & his team & always gave me a fair price. Something happened to my car & he was so busy- it was on a Friday late & he asked if I could leave it there & he would look at it as soon as he could- I told him I didn't have a ride& he offered me a car to use for the weekend. Pretty cool of him! I think he's a good honest, guy & we Will be having all that needs to be done to our vehicles by him! Thanks!! Tim �

5

The freindly people

Thanks David for take time to leave us a review! Look forward to seeing you again!

- Tim's Automotive Repair and Sales
5

These guys are honest and trustworthy! I trust them with my car and my daughter's safety. Great that they have FREE loaner cars while they work on your car. I was a little concerned on my first visit when they gave me a list of 10 items for repair. Then Kim, office manager, reviewed the list with me and helped me understand these were all the repairs they could SEE with my car NOT all the repairs my car NEEDED. They helped me address safety issues first and then other items of my choice as my budget allowed. There are still items on the list 3 years later that I have chosen to live with and I have NEVER received any pressure to get this work done. You will be relieved you found an honest shop!

Jenn! Thank you so much for taking time to leave us such a wonderful review of your experience here at Tim's Automotive. We look forward to seeing you at your next maintenace appointment.

- Tim's Automotive Repair and Sales
5

Highly recommend!!!

We are pleased that we have earned 5 stars from you! Thank you!

- Tim's Automotive Repair and Sales
5

My girl friend and I broke down in Clackamas on our way back from Bend. Trying to find a place in Portland close to home to tow the truck to, we stumbled across Tim's Automotive. They were very up front and honest with the Diagnostics while spending time to teach/show us about the nature of the trucks electrical system and what went wrong right at closing time. It was fixed the next day and even though the part was obsolete and expensive for new, they found a used part in great shape for less money. Very upfront and honest.

5

Great repaire work. Tim knows his cars.