I have been coming to Tim's for about 10 years with my 1999 Jeep Grande Cherokee. First and foremost, the work itself is excellent. Then comes the whole trust factor. I have, from the very first visit known that I would never be cheated or lied to. That means the world to me. The customer service is wonderful and, you know, the smiles of the personnel underline the positive, happy environment. They are also quite willing to explain everything, and for someone like me, teach me along the way. Tim's gets my highest recommendation.